1. Strategic Leadership
- Define and execute the strategic roadmap for outsourced finance operations across Core Accounting, AP, and FP&A functions.
- Partner with global stakeholders to align process capabilities with client objectives, ensuring cost efficiency, scalability, and compliance.
- Develop performance goals, margin targets, and growth plans for assigned business units or client portfolios.
- Drive transformation through process standardization, automation, and analytics adoption.
2. Service Delivery & Operational Excellence
- Oversee day-to-day operations for:
- Core Accounting General ledger, month-end close, reconciliations, fixed assets, journal entries, and intercompany accounting.
- Accounts Payable (AP) Invoice processing, supplier management, payment runs, expense reimbursements, and exception handling.
- FP&A Budgeting, forecasting, variance analysis, management reporting, and business insights.
- Monitor adherence to SLAs, internal controls, and compliance with IFRS/US GAAP standards.
- Drive process improvements using Lean, Six Sigma, and best-practice benchmarks.
- Lead audits (internal, external, SOX) and ensure audit readiness and control adherence across all functions.
3. People Leadership
- Lead a delivery team of managers and subject-matter experts across AP, Accounting, and FP&A.
- Develop leadership succession and professional development plans.
- Foster a culture of accountability, continuous improvement, and inclusion.
- Ensure staffing, training, and retention strategies are aligned with operational and client needs.
4. Client & Stakeholder Management
- Act as senior delivery executive for assigned global clients; maintain high levels of satisfaction and retention.
- Collaborate with client CFOs, Controllers, and FP&A Directors to deliver process insights and transformation opportunities.
- Serve as an escalation point for complex client issues and drive timely resolution.
- Partner with sales and solutioning teams to expand client relationships within existing accounts.
5. Digital Transformation & Analytics
- Champion automation of repetitive tasks in AP and Accounting through RPA, AI, and intelligent OCR.
- Embed analytics capabilities within FP&A to generate predictive and prescriptive financial insights.
- Partner with IT and transformation teams to integrate ERP enhancements, BI dashboards, and data governance improvements.
Qualifications & Experience
- Bachelor's degree in Accounting, Finance, or Business Administration.
- CPA, CMA, or equivalent accounting qualification preferred.
- Minimum 15 years of progressive finance and accounting experience, with at least 5 years in leadership roles managing (1) outsourced or shared-service F&A operations and/or (2) Controllership or Commercial Finance (corporate)
- Strong understanding of financial systems and ability to support transitions, ERP optimizations and data migration.
- Proven record of delivering operational excellence, process transformation, and high client satisfaction in an outsourcing or global delivery environment.
- Excellent communication, stakeholder management, and people leadership skills.
