About AI Rudder
AI Rudder is an AI product company transforming how business communicate to their customers.
We launched in 2019 with one of the world's first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.
When AI talks to people, it has to feel human. That's what we build.
About Products
AI Rudder is a leading enterprise Conversational AI platform that helps businesses automate and scale customer engagement across voice and digital channels. Powered by advanced AI Voice Agents, AI Chat Agents, AI Contact Center, and its low-code BotLab platform, AI Rudder enables organizations to build, deploy, and manage intelligent customer interactions with human-like conversations at enterprise scale.
AI Rudder helps enterprises automate customer service, sales, collections, telemarketing, and contact center operations through AI-powered voice and chat solutions. With real-time analytics, omnichannel integration, and multilingual capabilities, AI Rudder enables businesses across banking, telecommunications, insurance, e-commerce, and logistics to improve customer experience, increase efficiency, and scale growth.
How we work:
- AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
- Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
- Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.
What we offer:
- Learning & Development: Continuous learning through real projects, mentorship, and cross-functional collaboration.
- Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
- Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
- Meaningful Impact: Build AI solutions that create real value for businesses around the world.
- Ownership & Autonomy: Freedom to take initiative, make decisions, and drive outcomes.
- Team Engagement: Connect through team activities, knowledge sharing, and company events.
About the Role
We are looking for a Voice QA & Production Specialist to support our AI voicebot products. This role is primarily focused on quality assurance — reviewing recordings for accuracy, tone, and consistency, and coordinating part-time voice recorders to keep production running smoothly.
You will also take on occasional voice recording work as needed, though recording volume is relatively light overall.
What You'll Do:
Quality Assurance & Review
- Review and analyze completed recordings to identify retake needs or areas for improvement
- Evaluate tone, clarity, consistency, and suitability for intended use cases
- Work closely with the team to implement adjustments based on feedback and analysis
Part-Time Recorder Coordination
- Assign recording tasks to part-time voice recorders with clear instructions
- Provide training, guidance, and onboarding support to new part-time recorders
- Monitor progress, coordinate schedules, and ensure deliverables are submitted on time
- Review output quality from part-time recorders and request revisions when needed
- Maintain smooth communication and workflow across all part-time recording resources
Voice Recording
- Produce high-quality recordings as needed across various scenarios, with quick turnaround when required
- Fully understand script content and deliver accurate emotion, tone, pacing, and intonation
- Collaborate with the team to prepare, revise, and refine recordings to meet project requirements
Coordination & Support
- Work closely with internal teams to align on script requirements, project goals, and delivery timelines
- Maintain organized documentation of scripts, recordings, feedback, and recorder assignments
- Support continuous improvement of recording processes and workflow efficiency
What We're Looking For:
- Strong attention to detail with a good ear for audio consistency, tone, and quality
- Experience in voice recording, voiceover, broadcasting, call center, or QA/review roles
- Comfortable reviewing and giving constructive feedback on others work, not only producing your own
- Clear, natural, and professional speaking voice in both English and Filipino/Taglish
- Able to adapt tone and delivery style across different scenarios — customer service, collections, and sales
- Collaborative and open to feedback — comfortable coordinating with a production team and managing part-time staff
- Professional communication and ability to work with multidisciplinary teams
- Available to respond quickly when recording work is needed
- Commitment to confidentiality and ethical conduct in all aspects of the work
