Job Description
Location: Makati
Work Setup: Onsite
Work Schedule: Monday to Friday
Job Summary
The Visa Supervisor is responsible for supervising daily visa processing operations, ensuring timely and accurate handling of applications while supporting team performance and client service. The role focuses on operational execution, team coordination, and handling escalations.
Key Responsibilities
Supervise day-to-day visa processing activities and ensure timely completion of applications
Handle visa applications for various client segments including seafarers, sub-agents, and walk-in clients
Review documents and ensure completeness and accuracy based on embassy requirements
Assist in handling escalations, urgent requests, and priority cases
Support VIP client handling when needed
Coordinate with embassies, agencies, and partners for updates and processing requirements
Monitor team productivity and ensure adherence to service standards
Provide guidance and support to visa processing staff
Maintain accurate records, tracking, and reporting of visa applications
Ensure compliance with internal processes and external regulations
Qualifications
Bachelor's degree in any related field
Experience in visa processing, travel, or related industry
At Least Supervisory Or Senior-level Experience Is Preferred
Strong knowledge of visa documentation and processes
Good communication, coordination, and organizational skills
Ability to handle multiple applications and work under pressure
Experience handling maritime or travel agency accounts is an advantage
