Virtual Patient Services Coordinator

Company Description

TechLoom Global connects industry-leading companies across various sectors with top-tier global talent. We offer flexible staffing solutions tailored to specific needs, whether for part-time resources or fully-staffed departments. Our expertise spans sales development, product development, and lead generation. We deliver the right professionals to drive your business success in today's dynamic and competitive landscape.

Role Description

We are seeking a Virtual Patient Services Coordinator to support a U.S.-based behavioral health organization focused on expanding access to high-quality mental health care. This is a non-clinical, administrative role that plays a critical part in the patient experience through scheduling, communication, and accurate system management.

You'll work closely with internal teams and providers in a fully remote, async-first environment, where clear documentation, proactive communication, and ownership are essential.

This role is ideal for someone with early experience in healthcare administration who is detail-oriented, reliable, and comfortable working independently in a fast-paced, mission-driven setting.

Responsibilities:

• Schedule, confirm, and manage patient appointments.
• Respond to patient inquiries via email and live calls.
• Maintain accurate and up-to-date records within the Electronic Health Record (EHR) system.
• Support intake, rescheduling, and administrative follow-ups as needed.
• Ensure all communications and documentation comply with HIPAA and healthcare privacy standards
• Maintain organized internal documentation and notes using tools such as Notion and Google Workspace
• Assist with internal reporting and data tracking to support operational visibility.

Qualifications:

• 1–2 years of experience in a patient facing role
• Strong written and verbal English communication skills
• Solid understanding of HIPAA compliance and patient confidentiality
• Comfortable working with tools such as Google Workspace, Notion, Airtable, or similar platforms
• Ability to work independently in a remote, async-first environment
• Exposure to behavioral health or mental health settings strongly preferred

Hands-on experience with:

• Appointment scheduling
• Patient communication (email and phone)
• Electronic Health Record (EHR) systems