Virtual Medical Receptionist

Remote | Neurology Facility | 40 Hours/Week | $5-$6/hour

Overview

We are seeking a detail-oriented, proactive, and highly organized Virtual Medical Receptionist to support our busy US-based Neurology clinic. This role requires excellent communication skills, strong multitasking abilities, and experience working in a fast-paced healthcare environment.

The ideal candidate can effectively manage competing priorities, provide exceptional patient support, and maintain accuracy while handling a high volume of calls, referrals, and administrative tasks.

Key Responsibilities

Appointment Scheduling

• Coordinate and schedule patient appointments accurately and efficiently.
• Manage appointment confirmations, reschedules, and cancellations.
• Maintain provider schedules and optimize appointment availability.
  
  

Prior Authorization (Medication)

• Process medication prior authorization requests.
• Communicate with insurance companies, pharmacies, providers, and patients regarding authorization status.
• Follow up on outstanding requests to ensure timely patient care.
  
  

Insurance Verification

• Verify patient insurance eligibility, coverage, and benefits prior to appointments.
• Document insurance information accurately within the EMR system.
• Identify and communicate any coverage limitations or issues.
  
  

Referral Handling

• Receive, process, and track incoming and outgoing patient referrals.
• Coordinate with referring providers, specialists, and insurance companies as needed.
• Ensure referral documentation is complete, accurate, and properly attached to patient records.
• Follow up on pending referrals to help facilitate continuity of care.
  
  

Patient Communication

• Answer inbound calls professionally and courteously.
• Respond to patient inquiries, appointment requests, and administrative concerns.
• Maintain excellent customer service while supporting a high call volume clinic environment.
  
  

Required Skills

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to work independently while maintaining professionalism and accountability.
• Comfortable handling high call volumes and multiple administrative responsibilities simultaneously.
  
  

Qualifications

• Minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic.
• Experience with appointment scheduling, insurance verification, and patient communication.
• Familiarity with healthcare workflows, medical terminology, and EMR systems.
• Experience managing referrals and coordinating patient care is preferred.
  
  

Preferred (Nice To Have)

• Experience using eClinicalWorks (eCW).
• Previous experience supporting a Neurology practice.
• Experience working in a busy clinic environment with high patient and call volumes.
  
  

This position is ideal for a Virtual Medical Assistant who thrives in a fast-paced healthcare setting, can confidently manage a high volume of patient interactions, and is committed to providing outstanding support to both patients and providers.