Rate: Php35,000/monthly
Shift: EST
We are looking for highly motivated, detail-oriented Virtual Dental Receptionists to join our team. This role is ideal for candidates with strong experience in dental front office operations, including scheduling, billing, and collections. This is a long-term, stable opportunity with clear expectations and room for growth for the right individual.
Key Responsibilities
- Answer phone calls, text messages, and emails in a professional and timely manner
- Schedule and confirm appointments, ensuring the schedule stays filled 2–3 weeks in advance
- Manage patient billing, insurance processing, and collections
- Rebill claims, follow up on outstanding insurance, and track unpaid balances
- Conduct collection calls and maintain accurate financial records
- Input and maintain patient data in dental software (EHR / Practice Management systems)
- Digitize, organize, and maintain secure electronic patient records
- Handle daily front office tasks, communications, and basic bookkeeping support
Success Metrics
- Maintain 80%+ collections on current production
- Recover 60%+ of balances over 2 years old
- Provide weekly performance and progress reports during the trial period
Must-Have Skills & Qualifications
- Solid knowledge of dental terminology
- Proven experience in dental billing, insurance, collections, and front desk reception (3-5+ years exp)
- Fluent in English (spoken and written) with excellent communication skills
- Fast and accurate typing speed (90+ WPM) and 10-Key proficiency (18,000 KPH)
- Tech-savvy with the ability to quickly learn new systems and tools
- Highly organized, detail-oriented, and reliable
- Professional, personable, and customer-service driven
