Virtual Branch Associate

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Early Applicant

Job Description

Key Responsibilities

Handle customer inquiries via phone, email, chat, or other online platforms
Assist clients with account-related concerns, applications, and service requests
Perform outbound calls for customer engagement, follow-ups, or sales opportunities
Accurately encode and maintain customer data and transaction records
Ensure timely resolution of customer issues and concerns
Meet daily productivity and performance targets
Coordinate with internal teams for escalations and process improvements
Maintain confidentiality and data privacy at all times

Qualifications

College level or Vocational Graduate
Knowledgeable in MS Office applications (Word, Excel, PowerPoint)
Good written and verbal communication skills
Ability to multitask and work in a fast-paced environment
Can work with minimal supervision
Strong critical thinking and problem-solving skills
Keen attention to detail and accuracy
Good logical thinking skills
Experience in outbound sales, telesales, or customer acquisition is an advantage but not required