Virtual Assistant (Australian Electrical Company)

Philippines | Work From Home | Full-Time

We're looking for an exceptional Operations Support Specialist in the Philippines who has previously supported an Australian electrical contractor or electrical services business. This is not a general VA role. We need someone who already understands how an Australian electrical business operates — jobs, scheduling, tradies, customers, suppliers, purchase orders, invoicing and job management systems.

What you'll do

• Manage jobs, schedules and customer information
• Coordinate electricians, appointments and job follow-ups
• Create purchase orders and manage job documentation
• Liaise with Australian customers and suppliers by phone and email
• Assist with invoicing, supplier invoices and job costing
• Maintain accurate records in Xero and job management systems
• Follow up outstanding jobs, tasks and documentation
• Solve day-to-day operational issues without needing constant direction
• Identify ways to improve processes and efficiency

To be considered, you must have:

• 3+ years experience in operations, administration, coordination or virtual assistance
• Previous experience working with an Australian electrical contractor or electrical services business
• Experience dealing directly with Australian customers, suppliers and tradespeople
• Experience with job management or field service software
• Experience with Xero, invoicing, purchase orders and basic job costing
• Excellent spoken and written English
• Strong organisation and attention to detail
• Experience with SimPRO, ServiceM8, AroFlo, Tradify, Fergus, Ascora or similar systems.

Who we're looking for

• We value initiative over instruction.
• You should be the type of person who sees what needs to be done and gets it done. You follow things through, communicate clearly, solve problems and don't need to be chased.