About DigiPlus Interactive Corp.
DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come. For more information, visit: www.digiplus.com.ph.
Key Responsibilities
- Lead and manage the VIP Host team, including scheduling, performance coaching, and KPI delivery
- Drive VIP user retention, engagement, betting frequency, and revenue growth
- Guide hosts in executing personalized service, incentive programs, and outreach strategies
- Oversee service quality for high-value VIP players and handle escalated cases
- Monitor team productivity, service quality (QC), and conversion performance, and optimize continuously
- Collaborate cross-functionally with Operations, Product, and QA teams
- Conduct training, case reviews, and best practice sharing within the team
Requirements
- Minimum 2 years of experience in online casino / gaming VIP service or operations
- At least 1 year of team management experience
- Strong understanding of retention, engagement, betting behavior, and LTV
- Strong dashboard development, reporting, and data analysis skills are required.
- Data-driven mindset with the ability to translate insights into actions
- Excellent communication, leadership, and problem-solving skills
- Experience with CRM, customer service systems, or in-app/private outreach tools is a plus
- Willing to work 24/7 shifts
