VIP Account Manager, Enterprise Care

Help our largest merchants grow with confidence.

At PayMongo, we're building the financial infrastructure that powers businesses across the Philippines. Behind every successful merchant is a team committed to helping them thrive—not just during implementation, but throughout their growth journey.

We're looking for a VIP Account Manager, Enterprise Care to become the trusted partner for some of PayMongo's largest and most strategic merchants. In this role, you'll own long-term customer relationships, lead critical technical escalations, proactively identify growth and retention opportunities, and collaborate across Product, Engineering, Solutions, and Commercial teams to deliver an exceptional merchant experience.

What you'll do:

You'll own a portfolio of high-value enterprise merchants and ensure they continue to succeed with PayMongo by:

• Building trusted, long-term relationships with key stakeholders.
• Conducting regular business reviews and maintaining a strong understanding of each merchant's business goals.
• Leading technical escalations from start to finish by coordinating closely with Solution Architects and Engineering.
• Monitoring account health, identifying risks early, and proactively driving retention initiatives.
• Partnering cross-functionally to advocate for merchant needs and improve customer outcomes.
• Helping merchants maximize the value of PayMongo's products and services while supporting long-term account growth.

What we're looking for

You'll likely thrive in this role if you have:

• Experience managing Enterprise, Strategic, or Key Accounts in SaaS, fintech, payments, or technology.
• A strong track record of building executive-level client relationships.
• Exceptional communication and stakeholder management skills.
• The ability to navigate technical discussions and collaborate with engineering teams—even if you're not an engineer yourself.
• Strong problem-solving skills and a genuine sense of ownership from issue identification through resolution.
• A customer-first mindset with commercial awareness and a passion for helping businesses succeed.

Why this role matters

This isn't a traditional account management role.

You'll be responsible for protecting and growing relationships with PayMongo's most valuable merchants—helping them resolve critical issues faster, increase product adoption, reduce churn, and unlock new opportunities for growth. Your work will directly influence merchant satisfaction, retention, and the long-term success of some of the country's fastest-growing businesses.

Why PayMongo

At PayMongo, you'll work alongside talented people solving meaningful problems for businesses across the Philippines. We move quickly, learn constantly, and empower our teams to take ownership and create lasting impact.

If you're excited by complex customer challenges, cross-functional collaboration, and helping businesses grow, we'd love to hear from you.

Apply today and help shape the future of payments in the Philippines.