DUTIES AND RESPONSIBILITIES:
Operations Management:
- Oversee the day-to-day operations of multiple villages within the development.
- Coordinate the maintenance, repair, and improvement of village facilities and infrastructure.
- Ensure compliance with all regulatory requirements and internal policies.
- Review of construction plans for renovation works to assure compliance of HOA design standard policy.
- Ensure that all security protocols are in place for the safety of its community.
Staff Coordination:
- Supervise and manage administrative staff across the villages.
- Provide training and development opportunities to improve team efficiency and service quality.
- Delegate tasks and responsibilities to appropriate personnel, ensuring proper coverage for all operations.
Financial Management and Collection Efficiency:
- Prepare and manage the budget for all villages under supervision.
- Monitor and approve expenditures to ensure compliance with budgetary guidelines.
- Process invoices and ensure timely payment for services rendered to maintain operational continuity.
- Monitor and manage overdue accounts, working to resolve outstanding balances and minimize delinquencies.
Resident Relations:
- Act as the primary point of contact for residents across the villages, addressing inquiries and concerns.
- Ensure high levels of resident satisfaction through timely resolution of issues and effective communication.
- Organize and oversee community meetings, updates, and newsletters to keep residents informed of key developments.
- Develop and implement programs to enhance the quality of life for residents, such as recreational, social, or educational activities.
Vendor and Service Provider Management:
- Coordinate with external contractors and service providers for services such as landscaping, maintenance, and security.
- Ensure vendors meet contract specifications, timelines, and quality standards.
- Evaluate performance of service providers and recommend changes when necessary.
- Reporting and Documentation:
- Maintain accurate records and documentation of all operational activities, resident concerns, and vendor agreements.
Crisis and Emergency Management:
- Respond promptly to emergencies, ensuring the safety and well-being of residents.
- Manage crisis situations, including those related to non-payment issues, in a professional and solutions-focused manner.
Additional Responsibilities:
- Perform other duties as assigned to support smooth operations.
QUALIFICATIONS:
- Bachelor's degree in Business Administration, Property Management, Engineering, or a related field.
- With at least four (4) to five (5) years of experience in Property or Village Management, with supervisory experience.
- Strong leadership, organizational, and communication skills.
- Knowledge of local regulations related to property management.
- Ability to work independently and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office applications and property management software.
- Amenable to work in Sunnyvale 2, Sta, Ignacia, Tarlac.
