Vietnamese Customer Care Associate (Work From Home)

BENEFITS :

Vietnamese Customer Care Associate
Work from home
Paid Training
Paid leave convertible into cash
Open to undergraduates

JOB DETAILS :

Company Profile: A global provider of customer support and business process solutions, delivering customer experience, technical support, and back-office services to clients worldwide. Committed to innovation, operational excellence, and exceptional customer service.

Position: Vietnamese Customer Support
Industry: BPO Company
Location: Quezon City
Salary: Php 80,000 Monthly + Php 20,000 Signing Bonus
Work Schedule: Shifting Schedule
Work setup: WORK FROM HOME

Benefits:
Vacation Leave
HMO
Paid Training
Performance Incentives
Paid leave convertible into cash
Night differential pay
Life Insurance
15 days Sick Leave
15 days Vacation Leave
13th Month Pay
Annual Increase

Requirements:
Filipino nationals who can speak, read, and write in Vietnamese Language.
Open to Vietnamese nationals with a Permanent Resident Visa in the Philippines.
Open to high school graduates, undergraduates, and bachelor's degree holders.
Customer service experience is an advantage but not required.
Willing to work onsite in Quezon City.
Can start as soon as possible.

Responsibilities:
Handle customer inquiries via phone, email, and chat in a professional and timely manner.
Assist Vietnamese customers with order status, product information, returns, and general inquiries.
Resolve customer concerns and complaints related to deliveries while ensuring customer satisfaction.
Monitor and track the delivery process, providing updates when necessary.
Accurately update customer records and transaction details in the system, particularly for Vietnamese-speaking customers.

Recruitment Process:
Language Assessment
Initial Interview (Phone Interview)
Final Interview with the Hiring Manager
Job Offer

:
Send your updated resume to: [Confidential Information]
Contact Person: Ms. Angel
Mobile Number: 09176382065
WhatsApp: 09176382065
Facebook & Messenger: Mabel Del Pilar
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