Vietnamese Bilingual Customer Service Representative

This role is focused on outreach and new business development in the US K-12 education market, including schools, school districts, and educational service providers. The ideal candidate should have experience in outbound prospecting, consultative selling, and driving revenue through new meetings, cross-sell, and up-sell opportunities, while ensuring adherence to best sales practices and achieving Annual Contract Value (ACV) targets.

What will you do

• Identify, prospect, and engage K-12 schools and districts in the US to drive new business
• Execute outbound campaigns via cold calling, email, and LinkedIn to generate qualified opportunities
• Use client provided and self- guided training resources to stay up to date on knowledge of the product
• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
• Conduct discovery calls, product demos, and pitch tailored solutions.
• Identify and pitch Cross-sell and Up-sell opportunities.
• Attain daily, weekly, monthly, and quarterly targets. Own and meet or exceed assigned ACV, pipeline, and activity targets (calls, meetings, create opportunities).
• Drive new meetings and ensure steady opportunity creation to maintain a healthy sales funnel.
• Record customer interactions and engagement in CRM
• Build and manage both Internal team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal peers and leadership
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.

Skills & Qualifications:

• Previous experience in Sales - New Business Development (Minimum experience of 4-5 years)
• Deep understanding of the US K-12 education landscape, decision-making hierarchies, and funding cycles
• Fluent in Vietnamese
• Proficiency with using Google Suites
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills
• Experience with setting and exceeding sales goals
• Able to multi-task, manage time effectively and adapt to change
• Able to analyze and interpret data to develop and implement strategic plans is preferred