The Vice President for UnifyCX Philippines will serve as the senior leader responsible for driving overall business performance, operational excellence, and strategic growth within the region. This role will oversee site operations, client delivery, revenue growth, and organizational development, ensuring alignment with global objectives while adapting to the local market.
The VP will act as the primary leader for all Philippine operations, strengthening UnifyCX's position as a premier customer experience and outsourcing partner.
Key Responsibilities1. Strategic Leadership & Growth
- Develop and execute the Philippines growth strategy aligned with global business goals
- Identify new business opportunities, partnerships, and market expansion initiatives
- Drive revenue growth, profitability, and market share in the region
- Represent UnifyCX in industry events, client engagements, and executive forums
2. Operations & Service Delivery
- Oversee all operational functions including contact centers, support services, and back-office operations
- Ensure delivery excellence across all programs, meeting or exceeding client SLAs and KPIs
- Implement best practices in customer experience, process optimization, and quality assurance
- Lead continuous improvement initiatives to enhance efficiency and scalability
3. Client Relationship Management
- Build and maintain strong relationships with key clients and stakeholders
- Act as executive sponsor for strategic accounts
- Ensure high levels of client satisfaction, retention, and expansion
- Lead contract negotiations and renewals where necessary
4. Financial Oversight
- Own P&L for Philippine operations
- Manage budgeting, forecasting, and financial performance
- Optimize cost structures while maintaining service quality
- Ensure compliance with financial and regulatory standards
5. People Leadership & Culture
- Lead, mentor, and develop senior leadership teams across operations, HR, finance, and support functions
- Foster a high-performance, inclusive, and values-driven culture
- Drive talent acquisition, leadership development, and succession planning
- Ensure employee engagement and retention strategies are effective
6. Compliance & Risk Management
- Ensure compliance with local labor laws, regulatory requirements, and company policies
- Mitigate operational and reputational risks
- Uphold data security and privacy standards
Qualifications
- Bachelor's degree required; MBA or advanced degree preferred
- 12–18+ years of leadership experience in BPO, customer experience, or outsourcing industries
- Proven track record in managing large-scale operations (1,000+ FTE preferred)
- Strong P&L management experience
- Demonstrated success in business development and client relationship management
- Deep understanding of the Philippine outsourcing landscape
- Exceptional leadership, communication, and stakeholder management skills
