Overview
The Vice President, HR Center of Expertise (COE) is responsible for leading the design, governance, and strategic execution of enterprise-wide HR programs, policies, systems, and people frameworks across the organization. The role oversees core HR Centers of Expertise including People Operations & Insights, Compensation & Benefits, Organizational Development & Learning, Employee Experience & Training Operations, and HR Systems & Digital Transformation.
The position serves as a strategic HR leader and partner to the CHRO and business leaders in driving organizational effectiveness, workforce capability, employee experience, digital HR transformation, operational excellence, and people governance aligned with business priorities and growth objectives.
The role ensures that HR strategies, programs, and systems are scalable, data-driven, compliant, and aligned with organizational culture, labor cost management, and long-term talent strategy.
Key Responsibilities
1) HR Strategy & COE Leadership
- Lead and integrate enterprise-wide HR COE strategies, programs, frameworks, and operational standards
- Partner with the CHRO and leadership team in shaping people strategy aligned with organizational priorities and transformation goals
- Drive alignment and collaboration across HRBPs, Talent Acquisition, Shared Services, and Centers of Expertise
- Establish governance, accountability, and service excellence standards across HR functions
- Provide strategic guidance on organizational effectiveness, workforce capability, employee engagement, and people transformation initiatives
- Drive continuous improvement and operational excellence initiatives within HR
2) People Operations & Insights
- Oversee HR operations, workforce reporting, analytics, manpower insights, and HR governance processes
- Lead development of workforce dashboards, people analytics, and executive reporting to support strategic decision-making
- Monitor organizational health metrics including headcount, attrition, hiring trends, productivity, and labor efficiency
- Drive data integrity, HR process standardization, and reporting accuracy across HR systems
- Identify workforce trends, risks, and organizational capability gaps and recommend strategic interventions
- Ensure compliance with company policies, labor regulations, and HR governance standards
3) Compensation, Benefits & Rewards
- Lead enterprise compensation and benefits strategy aligned with internal equity, market competitiveness, and labor cost optimization
- Oversee salary structures, job grading, benefits programs, incentive frameworks, and rewards governance
- Drive annual compensation reviews, benchmarking exercises, and workforce cost analysis
- Partner with leadership and finance teams in manpower budgeting and labor cost management
- Ensure compensation practices are defensible, equitable, scalable, and aligned with organizational strategy
- Oversee governance and approval frameworks related to compensation movements and rewards programs
4) Organizational Development & Learning
- Lead organizational development initiatives focused on organization design, workforce capability, succession planning, leadership development, and culture transformation
- Drive enterprise performance management, talent management, and capability-building frameworks
- Oversee leadership development and learning strategies to strengthen organizational capability and future talent pipelines
- Partner with business leaders in organizational reviews, workforce planning, and change management initiatives
- Lead enterprise engagement and culture-building initiatives that reinforce accountability, collaboration, and high performance
- Ensure alignment of learning and OD initiatives with business priorities and future workforce requirements
5) Employee Experience & Training Operations
- Lead employee experience strategy and initiatives that strengthen engagement, communication, onboarding, and employee lifecycle experience
- Oversee training operations, learning delivery governance, and enterprise learning administration
- Ensure consistency and operational effectiveness of onboarding, employee programs, and HR service delivery
- Drive initiatives that enhance employee engagement, culture, employer branding, and internal communication effectiveness
- Monitor employee feedback, engagement insights, and service experience metrics to improve HR programs and processes
- Ensure effective coordination and operational support for enterprise learning and employee initiatives
6) HR Systems & Digital Transformation
- Lead HR technology strategy, HRIS governance, automation initiatives, and digital transformation projects
- Drive optimization and integration of HR systems, workflows, dashboards, and employee digital platforms
- Partner with technology and business stakeholders in implementing scalable HR digital solutions
- Champion data-driven HR operations, process automation, and digital employee experience initiatives
- Ensure HR systems support organizational scalability, operational efficiency, compliance, and analytics requirements
- Evaluate emerging HR technologies and recommend innovations that improve workforce experience and operational effectiveness
Qualifications
- Bachelor's degree in Human Resources, Psychology, Business Administration, Organizational Development, or related field
- Master's degree or post-graduate studies is an advantage
- Minimum of 15 years progressive HR experience with significant exposure across multiple HR Centers of Expertise
- At least 7–10 years in senior HR leadership or executive-level roles
- Strong experience in Compensation & Benefits, Organizational Development, Learning & Development, HR Operations, and HR Transformation
- Proven experience in leading large-scale HR transformation, workforce strategy, and organizational change initiatives
- Strong business acumen and strategic leadership capability
- Strong stakeholder management and executive communication skills
- Experience in HR systems, digital transformation, and people analytics is highly preferred
- Strong understanding of labor laws, HR governance, organizational effectiveness, and workforce planning
