Empowering Businesses with Secure and Trusted Verification
Our client is a global technology leader transforming how businesses secure supplier payments through advanced automation and continuous verification solutions. Trusted by thousands of organizations worldwide, the company helps safeguard hundreds of billions of dollars in business payments each year while reducing fraud, cybercrime, and payment errors. Its intelligent platform combines verified vendor data, continuous monitoring, and innovative payment protection technologies, enabling organizations to strengthen financial security, improve operational efficiency, and transact with confidence across an expanding global business network.
Job Description
Every secure business transaction starts with accurate verification. The Verification Analyst plays a vital role in preventing fraud, strengthening customer trust, and protecting business operations through precise verification and customer support. Make a meaningful impact while building a long-term global career with Emapta, where top 1% talent enjoys exceptional opportunities, professional growth, and a people-first workplace.
Job Overview
- Employment Type: Full-time
- Work Setup: Onsite, Quezon City
- Shift: Day Shift, Weekends Off
- Salary: PHP 30,000
Exciting Perks Await!
- Competitive Salary Package
- Day Shift schedule
- Fixed weekends off
- HMO coverage with free dependent upon regularization
- Prime office location in Quezon City (Conveniently accessible by PUVs, with nearby restaurants and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Required
- College-level education or higher
- At least 2 years of BPO experience supporting an Australian voice or blended campaign
- At least 1 year of outbound calling experience with the most recent employer
- Excellent written and verbal English communication skills
- Positive and professional phone demeanor
- Tech-savvy with the ability and willingness to learn new technologies
- Strong analytical and problem-solving skills
- Excellent judgment and strong attention to detail
- Ability to work independently and collaborate effectively with a team
- Resilient, tenacious, and results-driven
- Self-motivated with a proactive mindset and strong initiative
- Level-headed with a positive and professional work attitude
Your Daily Tasks
- Conduct customer verification through voice and non-voice channels
- Respond to inbound and outbound verification inquiries from customers and suppliers
- Assist the Customer Success Management (CSM) team with customer vetting, qualification, account setup, escalations, and service recovery
- Complete frontline work activities within agreed timeframes
- Recommend cost-effective process improvements
- Collaborate with internal teams to achieve optimal customer and business outcomes
- Participate in training and professional development programs
- Maintain attendance and punctuality in accordance with team and customer expectations
- Follow safety protocols and promptly report workplace issues
- Use workplace tools effectively to perform assigned duties and help prevent customer fraud
- Provide customer and supplier support through phone and email
- Contribute to company budget targets
- Identify and generate new business leads
- Stay up to date with company updates, processes, policies, and procedures
- Recommend improvements to verification team practices
- Support departmental activities and projects
- Comply with company standards for service, professionalism, ethics, and conduct
- Perform other duties assigned by the business or leadership team
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
