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Shopee

Vendor Operations – Customer Facing (Crossborder), Scommerce

Shopee
Philippines, Manila
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Job Description

Job Description:

  • Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
  • Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
  • Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
  • Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
  • Ensure RTS and liquidation scheduling accuracy.
  • Coordinate with internal PICs to ensure timely payment reconciliations.
  • Proactively monitoring of orders to prevent fraud and order cancellations.
  • Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication.
  • Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.
  • Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.

Requirements:

  • Educational Background & Certifications Requirement: College Degree
  • Experience in Warehouse operations, stakeholder management
  • Good communication skills

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Warehouse Operations
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 125104417

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Last Updated: 26-06-2026 01:06:32 PM
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