Vendor Operations – Customer Facing (Consignment)

Shopee

Philippines, Manila

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Posted a month ago
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Job Description

Job Description:

Oversee and ensure compliance in delivery schedules, inventory management, and logistics processes.
Resolve operational issues such as delivery errors, penalties, and escalations.
Monitor and address returns, refunds, and shop penalties by identifying root causes.
Manage warehouse claims and ensure proper checking procedures.
Ensure adherence to fast shipping and platform standards for customer satisfaction.
Maintain RTS scheduling accuracy.
Conduct training for stakeholders on processes and compliance.
Handle shop onboarding/offboarding, including training and reconciliation.
Coordinate with internal teams for timely payment reconciliation.
Monitor orders to prevent fraud and cancellations.
Resolve operational concerns raised by stakeholders (SCS, Buyers, suppliers).
Represent Vendor Operations in meetings, providing performance updates.
Serve as the key liaison between BD, Warehouse, and other teams.

Requirements:

Educational Background & Certifications Requirement: College Degree
Experience in Warehouse operations
Experience in stakeholder management
Good communication and time management skills

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 124710901

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