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Shopee

Vendor Operations - Crossborder (Mandarin Speaker) - SCommerce

Shopee
Philippines, Manila
1-3 Years

This job is no longer accepting applications

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  • Posted 3 months ago

Job Description

Job Description:

  • Handle customer inquiries, issues, or even feedback (ie. sellers and buyers/users) via live chat.
  • Provide accurate information and assistance in a professional matter to customers.
  • Respond to all customers requests in an accurate and timely manner.
  • Document processes and FAQs, and work on continuous process improvement.
  • Be the voice of customers to provide feedback to the company.
  • Analyze customer experience reports and insights and come up with improvement suggestions and initiatives.
  • To be able to restore issues by providing service recovery to the customers.

Requirements:

  • Possess 1 - 2 years of contact center experience, mainly in customer service
  • Having excellent spoken and written skills in both English & Mandarin.
  • Business writing skill is mandatory
  • Being able to work independently
  • Ability to multi-task, prioritize and manage time effectively
  • Able to understand and speak Filipino

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Customer Service
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 124717823

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Last Updated: 30-09-2025 07:41:13 PM
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