Assure Scratch & Dent are seeking an experienced Vehicle Repair Assessor to join their growing team. This is a full-time remote position based in the Philippines, supporting their Australian operations.
You will assess customer-submitted vehicle photos and videos, determine repair eligibility, prepare accurate repair quotes, and allocate repairs to our mobile repair technicians.
This role requires real-world panel beating or automotive repair experience and a strong understanding of cosmetic vehicle repairs.
Requirements
- Minimum 3 years experience as a Panel Beater, Estimator, Vehicle Damage Assessor or similar automotive repair role
- Strong knowledge of modern vehicle construction and repair techniques
- Excellent understanding of cosmetic SMART repairs
- Ability to determine what repairs can safely and effectively be completed by a mobile repair van
- Ability to identify repairs that require workshop facilities or replacement parts
- Experience preparing repair estimates and quotations
- High attention to detail
- Excellent written English
- Strong computer skills
- Ability to work independently in a remote environment
Responsibilities
- Assess vehicle damage from photos and videos submitted by customers
- Identify repair methods suitable for mobile cosmetic repair
- Determine when damage requires a traditional body shop rather than a mobile repair
- Prepare accurate repair quotations using company pricing guidelines
- Estimate labour times and material requirements
- Assess scratches, dents, paint damage, bumper repairs, alloy wheels, mirrors and other cosmetic repairs
- Identify pre-existing damage and multiple repair areas
- Escalate complex repairs where required
- Liaise with customer service, sales and scheduling teams
- Maintain fast turnaround times while ensuring assessment accuracy
- Keep detailed assessment notes within the CRM
Highly Regarded
- Experience with cosmetic/mobile repair businesses
- Knowledge of Australian vehicle repair standards
- Experience working with Australian customers
