About The Role
We're hiring a VA Engagement & Retention Partner to strengthen Wing's virtual assistant (VA) retention pipeline by ensuring candidates stay engaged and committed from offer to onboarding and remain satisfied in their first 3060 days. This role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and silent disengagement, ultimately improving overall retention and workforce stability.
Qualifications
- Minimum 23 years of experience in HR, engagement, or account coordination ideally within BPO, staffing, or remote workforce settings
- Strong communication and relationship-building skills; empathetic yet structured approach to candidate management
- Excellent follow-through and attention to detail
- Comfortable conducting high-volume calls or check-ins with professionalism and warmth
- Familiarity with employee engagement tools, CRMs, or HRIS systems
- Highly organized and capable of maintaining consistent communication cadences
Preferred Skills
- Background in candidate experience, onboarding, or retention programs
- Experience managing distributed or remote teams
- Data-oriented mindset with the ability to track and analyze retention trends
Department: People Operations
Work Setup: Remote / Hybrid
Compensation: PHP 35,00050,000/month (based on experience and performance)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Key Responsibilities
- Conduct pre-start pre-closing calls with newly hired VAs to reinforce commitment, clarify expectations, and confirm readiness for deployment
- Facilitate pre-start check-ins and onboarding reminders to maintain engagement between offer acceptance and start date
- Design and execute 30-day and 60-day engagement touchpoints to assess adjustment, satisfaction, and early warning indicators
- Monitor new hire attendance, responsiveness, and communication patterns during ramp-up
- Identify and address potential back-out or attrition risks early, coordinating interventions with People Ops, Talent, and Operations teams
- Maintain detailed documentation of all engagement interactions, risk flags, and follow-up actions
- Collaborate with Training and Customer Success Enablement to ensure new hires receive the right support during their first client engagements
- Generate retention metrics and engagement health reports for leadership visibility
- Continuously improve engagement playbooks, call scripts, and ritual templates to enhance VA experience and retention outcomes
