VA & Sales Trainer

About The Role

We are expanding our onsite operations in General Santos City and are looking for a dedicated, hardcore Sales Trainer who can transform fresh talent into high-performing sales professionals.

Your mission is to take trainees with little to no experience in virtual assistance, telemarketing, or sales—but who possess strong or trainable English communication skills—and develop them into confident and effective Appointment Setters (AS), Cold Callers, and Sales Development Representatives (SDRs).

Our clients are strictly US-based, primarily operating in the Insurance, Solar, Real Estate, Healthcare, and Technology industries. We need a trainer with a sharp eye for talent who can consistently assess, coach, challenge, and identify trainees with the grit, resilience, and potential to succeed in a high-volume outbound sales environment.

Key Responsibilities

• Foundation & Sales Training: Conduct intensive end-to-end training for fresh hires, transforming raw talent into confident Appointment Setters, Cold Callers, and SDRs.
• Talent Assessment & Attrition Management: Rigorously evaluate trainees throughout the training and incubation period. Identify high-potential agents, provide targeted coaching to struggling trainees, and make decisive recommendations on who is ready to graduate to production.
• Industry-Specific Coaching: Train agents on US-market sales strategies, common objections, communication standards, and compliance requirements, with emphasis on Insurance, Real Estate, and Solar campaigns.
• Technology & CRM Training: Teach trainees how to effectively navigate and utilize standard BPO and sales tools, including GoHighLevel (GHL), Ricochet, Apollo.io, Zoom Phone, LinkedIn Sales Navigator, CRMs, lead finders, and predictive/power dialers.
• Curriculum & Script Development: Develop, improve, and maintain training modules, call scripts, rebuttals, objection-handling guides, and other learning materials based on client requirements and current US-market trends.
• Role-Playing & Nesting: Conduct daily mock calls, role-playing exercises, call simulations, and live call listening sessions to develop confidence, communication skills, objection handling, and closing techniques before trainees transition to production.
• Performance Monitoring & Reporting: Maintain accurate daily records of trainee attendance, performance, QA scores, coaching progress, and graduation rates. Provide regular updates and recommendations to Operations Management.
• Coaching & Continuous Improvement: Deliver direct, actionable feedback on tone, pacing, pronunciation, confidence, script adherence, objection handling, call control, and overall sales performance.
  
  

Qualifications

• Relevant Experience: Proven experience as a Sales Trainer, Team Lead, or Subject Matter Expert (SME) within an outbound call center, BPO, or virtual assistance agency.
• Strong Sales Background: Hands-on experience in cold calling, lead generation, appointment setting, and outbound sales for US-based campaigns. Experience in Insurance, Solar, or Real Estate is highly preferred.
• Technical Proficiency: Strong working knowledge of sales and BPO tools such as GoHighLevel (GHL), Ricochet, Apollo.io, Zoom Phone, LinkedIn Sales Navigator, CRMs, and various predictive or power dialers.
• Excellent English Communication: Impeccable verbal and written English communication skills with a neutral and professional accent. You should be the communication standard that trainees can confidently emulate.
• Strong Leadership & Coaching Skills: A hardcore but highly effective training style. You must be firm with performance metrics, attendance, QA, and accountability while remaining motivational and capable of building resilience among trainees facing rejection and pressure on the phones.
• Analytical & Observational Skills: Ability to quickly assess a trainee's tone, pacing, pronunciation, confidence, rebuttal delivery, call control, and overall sales approach, then provide immediate and actionable coaching.
• Results-Oriented Mindset: Strong focus on measurable outcomes, including trainee performance, QA scores, conversion potential, graduation rates, and production readiness.
  
  

Work Setup

• Location: Onsite – General Santos City
• Schedule: Night Shift / US Time Zones
• Setup: Full-time, Onsite
• Environment: Fast-paced, performance-driven sales and BPO environment
• Requirement: Must be based in General Santos City or willing to commute daily to the office