VA & Sales Trainer

Work Setup

• Location: Onsite – General Santos City
• Schedule: Night Shift / U.S. Time Zones
• Employment Type: Full-Time, Onsite
• Environment: Fast-paced, performance-driven sales and BPO environment
• Requirement: Must be based in General Santos City or willing to commute daily to the office

About the Role

We are expanding our onsite operations in General Santos City and are looking for a highly driven, results-oriented Sales Trainer who can transform fresh talent into confident, high-performing sales professionals.

Your primary mission is to take individuals with little to no experience in virtual assistance, telemarketing, or sales—but who demonstrate strong or trainable English communication skills—and develop them into effective Appointment Setters (AS), Cold Callers, and Sales Development Representatives (SDRs).

Our clients are strictly U.S.-based, primarily operating in the Insurance, Solar, Real Estate, Healthcare, and Technology industries. We need a trainer with a sharp eye for talent who can assess potential, deliver intensive coaching, challenge trainees, and identify individuals with the grit, resilience, discipline, and sales aptitude required to succeed in a high-volume outbound sales environment.

This is a hands-on training role. You will not simply deliver training modules—you will actively coach, role-play, evaluate calls, challenge trainees, and help determine who is truly ready for production.

Key Responsibilities

Sales Training & Development

• Conduct intensive, end-to-end sales training for new hires, transforming entry-level talent into confident Appointment Setters, Cold Callers, and SDRs.
• Establish strong foundations in outbound sales, prospecting, lead qualification, appointment setting, objection handling, and call control.
• Train candidates to communicate naturally and confidently with U.S.-based prospects.

Talent Assessment & Performance Management

• Rigorously evaluate trainees throughout the training and nesting/incubation period.
• Identify high-potential individuals and provide targeted coaching to trainees who require additional support.
• Monitor trainee performance, attendance, engagement, and overall progress.
• Make clear and objective recommendations regarding trainee readiness for production, further coaching, or removal from the program.

U.S. Market & Industry Training

• Train agents on U.S.-market sales practices, communication standards, prospect expectations, and common objections.
• Provide campaign-specific coaching, particularly for Insurance, Solar, Real Estate, and Healthcare accounts.
• Ensure trainees understand appropriate sales practices, client expectations, and applicable compliance requirements.

Sales Technology & CRM Training

• Train new hires on commonly used BPO and sales tools, including GoHighLevel (GHL), Ricochet, Apollo.io, Zoom Phone, LinkedIn Sales Navigator, CRM platforms, lead-generation tools, and predictive/power dialers.
• Ensure trainees can confidently navigate the tools required for their assigned campaigns.

Curriculum & Sales Material Development

• Develop, improve, and maintain training modules based on campaign and client requirements.
• Create and refine call scripts, rebuttals, objection-handling guides, role-play scenarios, and other training materials.
• Continuously improve training content based on trainee performance, campaign results, and evolving U.S. market practices.

Role-Playing, Mock Calls & Nesting

• Conduct daily mock calls, role-playing exercises, and call simulations.
• Facilitate live call listening and provide immediate coaching during the nesting period.
• Develop trainees confidence, tone, pacing, pronunciation, call control, objection handling, and closing abilities.

Performance Monitoring & Reporting

• Maintain accurate records of trainee attendance, performance, QA scores, coaching progress, and graduation rates.
• Prepare regular performance reports and provide recommendations to Operations Management.
• Track training outcomes and identify areas for improvement across the program.

Coaching & Continuous Improvement

• Deliver direct, specific, and actionable feedback on tone, pacing, pronunciation, confidence, script delivery, objection handling, call control, and overall sales performance.
• Continuously challenge trainees to improve their communication, resilience, and ability to perform under pressure.
• Identify recurring performance gaps and implement targeted coaching strategies.

Qualifications

• Proven experience as a Sales Trainer, Team Leader, or Subject Matter Expert (SME) within an outbound call center, BPO, or virtual assistance environment.
• Strong hands-on background in cold calling, lead generation, appointment setting, and outbound sales, preferably for U.S.-based campaigns.
• Experience in Insurance, Solar, Real Estate, Healthcare, or Technology campaigns is highly preferred.
• Strong working knowledge of sales and BPO tools such as GoHighLevel (GHL), Ricochet, Apollo.io, Zoom Phone, LinkedIn Sales Navigator, CRM platforms, lead finders, and predictive/power dialers.
• Excellent English communication skills, both verbal and written, with a neutral and professional accent.
• Ability to serve as a strong communication model that trainees can confidently emulate.
• Strong leadership, coaching, and performance-management skills.
• Firm, disciplined, and results-driven training style with the ability to hold trainees accountable for attendance, performance, QA, and overall progress.
• Ability to motivate and develop trainees while maintaining high standards in a fast-paced, high-pressure environment.
• Strong observational and analytical skills, with the ability to quickly identify issues in tone, pacing, pronunciation, confidence, call control, objection handling, and sales approach.
• Ability to provide immediate, constructive, and actionable coaching.
• Highly results-oriented, with a strong focus on measurable outcomes such as trainee performance, QA scores, conversion potential, graduation rates, and production readiness.