Job Description
At least 1 year of total BPO experience
Minimum Of 6 Months Voice Account Experience
Experience in Telco or Sales accounts is required
B2 Harver English language proficiency or equivalent
Willing to work onsite at UPTC (temporary site), with eventual transfer to Greenhills Tower
Amenable to a permanent graveyard shift with weekends off
2,000 temporary transportation allowance
Start Date: August 14, 2026
Responsibilities
Handle inbound customer calls regarding utility accounts, billing, payments, and service requests.
Resolve customer concerns efficiently while providing accurate information and solutions.
Process account updates and document customer interactions using company systems.
Meet quality, productivity, and customer satisfaction standards.
Collaborate with internal teams to ensure timely resolution of customer issues.
Job Requirements
Handle customer interactions for a utility provider, covering essential services like electricity, water, gas or telecomunications. CSR's help customers understand their bills, resolve issues, and utility programs.
