Ensure Accurate Billing and Service Orders in AU Energy Operations
The Utility Billing and Service Order Specialist role is critical in ensuring accurate and compliant energy operations, directly supporting billing integrity, service delivery, and customer satisfaction across Commercial & Industrial accounts. You will manage metering coordination, service orders, and billing workflows that impact revenue accuracy and operational reliability within the Australian energy market. With Emapta, this is a long-term global career opportunity offering exposure to international teams, structured processes, and a high-performance environment designed for experienced operations professionals.
Job Overview
Employment type: Full time
Shift: Day Shift, Weekends Off
Salary: Up to PHP 60,000
Work setup: Onsite, Makati
Exciting Perks Await!
- HMO coverage with free dependent upon regularization
- Competitive Salary Package
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- 1-3 years of proven experience in C&I operations within the Australian electricity industry (non-negotiable)
- Hands-on experience with AU metering processes and service order management (non-negotiable)
- Strong knowledge of the Australian electricity market framework
- Experience using billing systems and managing account setup and pricing configurations
- Solid understanding of onboarding processes, transfers, and operational workflows
- High attention to detail with strong focus on system accuracy and compliance
- Advanced proficiency in Microsoft Excel
- Proven ability to meet deadlines and manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills with a professional phone manner
- Collaborative mindset with the ability to work effectively across teams
- Experience in C&I billing, including validation and exception handling, is an advantage
- Background in collections and overdue account management is an advantage
- Exposure to broker-led environments is an advantage
Your Daily Tasks
- Set up and maintain C&I customer accounts and pricing plans in billing systems, ensuring accuracy, completeness, and alignment with contractual terms
- Perform quality assurance checks on rates, payment terms, metering details, and onboarding documentation prior to billing commencement
- Manage transfers and ensure all onboarding activities are completed within required timeframes
- Raise, track, and complete metering service orders, coordinating installations, upgrades, exchanges, and investigations with providers and distributors
- Resolve operational discrepancies promptly and maintain system accuracy and compliance
- Handle customer and broker enquiries via phone and email, providing timely updates and managing onboarding and account-related concerns through to resolution
- Ensure roll-in and roll-out requests are processed accurately and communicated effectively to stakeholders
- Support billing validation, exception handling, and investigation of discrepancies as needed
- Monitor payments and initiate collections activities for overdue accounts in line with company policy, contributing to revenue integrity and risk management
- Collaborate with the team to support daily operations, adapt to changing priorities, and consistently meet deadlines
- Contribute to process improvements, maintain regulatory compliance, and escalate issues or incidents as required
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
