Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a
global provider of revenue cycle management (RCM) and specialized clinical services for organizations in their search for a
USRN Specialist based in
Ortigas.
Salary Range: 50,000 - 65,000
Start Date: March 30, 2026
Work Setup: Onsite
Shift Schedule: Night Shift
Location: Ortigas
The role
The
USRN Specialist provides remote clinical support to patients by managing non-urgent medical inquiries, prescription requests, follow-ups, and test result communications. This role involves reviewing electronic health records, triaging patient messages, coordinating with providers, and delivering appropriate patient education while ensuring accurate and timely documentation.
Your Responsibilities
- Assist patients with prescription requests, visit follow-ups, non-urgent medical concerns, and test result inquiries.
- Continuously review and triage in-basket messages to ensure timely response.
- Contact patients via phone for urgent matters in accordance with established guidelines.
- Conduct thorough chart reviews and respond to patients through Epic MyChart.
- Route clinically complex messages (e.g., medication changes, new symptoms, referrals) to the appropriate provider or department.
- Process medication refill requests and escalate to providers as needed.
- Accurately document all encounters and communications in the Epic EHR system.
- Coordinate with local site teams via phone or email when necessary.
- Provide patient education, particularly for chronic conditions such as diabetes, hypertension, asthma, COPD, and heart failure.
What We're Looking For
- Active US Registered Nurse (USRN) license New York licensed.
- Bachelor of Science in Nursing (BSN) with active Philippine Registered Nurse (PHRN) license.
- Minimum of two (2) years clinical or hospital experience.
- Strong critical thinking and independent decision-making skills.
- Excellent written and verbal communication skills, including telephone and electronic correspondence.
- Proficient in Microsoft Office and Electronic Medical Records (EMR) systems, preferably Epic.
- Strong customer service orientation.
- Amenable to working night shift.
Ready to take the next step in your career Submit your application now!
- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.
