Join us and enjoy benefits designed to help you thrive:
- Flexible hybrid work setup (1-2 day/month onsite reporting).
- IT Equipment provided.
- HMO coverage starting from Day 1 for you and FOUR FREE dependents.
- Attractive retirement package with company matching.
- Life and Accident Insurance starting Day 1.
- 24 Annual PTOs, additional 6 once you reach your 5th year with us.
- Competitive benefits with annual merit increase and incentives.
- Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.).
Work Arrangement:
- Set-Up: Hybrid (with 1-2/month onsite reporting)
- Schedule: Midshift 4:00 PM - 12:00 AM
- Location: Location: UP AyalaLand Technohub, Commonwealth, Quezon City
Shape User Success Through Exceptional In-App Guidance
We are committed to creating intuitive product experiences that help customers work confidently and efficiently. We are looking for a UX Designer to create engaging in-product guidance and help experiences that enable users to successfully adopt and navigate our products.
You'll design and maintain onboarding flows, tooltips, walkthroughs, help content, and other user guidance experiences using Pendo and related tools. Working closely with Product Managers, UX Designers, Researchers, and Support teams, you'll help ensure users receive the right information at the right time.
What You'll Do
- Design and manage Pendo guides, walkthroughs, onboarding flows, and tooltips.
- Create and maintain help articles, task-based guides, and in-app support content.
- Simplify complex product features into clear, user-friendly guidance.
- Collaborate with Product, UX, Research, and Support teams to improve the user experience.
- Use analytics, user feedback, and research insights to optimize content and drive product adoption.
- Ensure all guidance and help content follows accessibility and UX best practices.
Qualifications
- Bachelor's Degree.
- 2–4 years of experience in UX Design, UX Writing, Content Design, Technical Writing, Help Systems, or a related field.
- Experience creating help content, onboarding experiences, or in-app guidance for digital products.
- Familiarity with Pendo or similar digital adoption platforms.
- Strong portfolio demonstrating user guidance, content design, or information architecture work.
- Excellent writing, communication, and information-design skills.
- Understanding of UX principles and user-centered design methodologies.
Preferred
- Experience creating Pendo guides, product tours, and feature adoption campaigns.
- Knowledge of help authoring tools, knowledge bases, or support platforms.
- Experience using analytics to improve content performance and user adoption.
- Understanding of accessibility standards and inclusive design.
- Experience working with enterprise SaaS or complex digital products.
What We're Looking For
- Strong attention to detail and ownership.
- Ability to simplify complex information.
- Collaborative mindset and excellent communication skills.
- Curious, adaptable, and eager to learn.
- Comfortable working in a fast-paced, cross-functional environment.
