Job Description:
- Responsible for participating in a range of sales support activities, including analysis of sales outcomes, identifying opportunities, and creating proposals in coordination with the Consumer Sales team.
- The overall objective of this role is to assist in providing a full range of support services to sales, product, and marketing teams, as well as Portfolio Usage Merchants.
Responsibilities:
- Provide MIS, top-level analysis, sales, and service assistance to the entire Portfolio Usage Team for day-to-day business and key projects, including initiatives and changes.
- Ensure timely resolution of all service queries.
- Manage PAT Cards across 100 test cards, including monitoring Global Pay Engineer Testing activities and Product Manager usage of PAT Test Cards for builds.
- Support product testing.
- Assist with product, vendor, and merchant transition to UnionBank.
- Support compliance initiatives to ensure clean operations across portfolio usage.
- Resolve sales problems by identifying and selecting solutions based on technical experience and precedent.
- Deliver quality operations support and service to internal stakeholders within the Portfolio Usage Team and managed merchants.
- Assist in meeting overall Portfolio Usage Team goals.
- Assess risk appropriately when making business decisions, ensuring compliance with laws, rules, and regulations, adhering to policy, and escalating control issues transparently.
- Handle all merchant acquiring-related queries from different channels.
- Monitor transactions of all merchant acquiring products such as QRPH, Direct Merchants, and Payment Facilitator.
- This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Qualifications:
- Strong leadership capabilities.
- Strategic thinking, analytical, relationship-building, and multitasking skills.
- Strong business acumen with a desire to drive sales while ensuring smooth and successful transitions.
- Excellent communication and networking skills.
- Ability to collaborate closely with internal and external stakeholders, including regional engagement.
- Financial analysis experience in merchant sales and MIS.
- Attention to detail, especially on projects, compliance-related tasks, TSA implementation, and agreement/document reviews.
*Strong background in Merchant Acquiring experience.
