We are looking for a Property Management Account Manager. The role focuses on overseeing property operations and communications within a portfolio, requiring a high level of critical thinking and adaptability to navigate complex scenarios.
Responsibilities:
- Manage Client and Tenant Relationships: Act as the primary lead for all client and tenant communications and relationship management.
- Oversee Operational Management: Handle day-to-day property operations, managing portfolios that range from approximately 70 units for standard AMs up to 350 units for top performers.
- Execute Daily Communication Tasks: Conduct reading and writing-based tasks, consisting primarily of email correspondence and occasional outbound phone calls.
- Scale Portfolios: Grow and scale assigned portfolios over time, with a starting target of approximately 100 units, increasing to 150 or 200+ units to drive performance-based revenue share.
- Problem Solve and Adapt: Navigate unique, complex scenarios not explicitly covered by manuals or FAQs, requiring a proactive, autodidactic approach.
- Maintain Composure and Resolve Conflict: Effectively de-escalate conflicts with clients and tenants while maintaining a positive attitude and strong work ethic in a high-paced environment.
Qualifications:
- Previous experience in property management, particularly as a Leasing Agent, Property Management Assistant, or in a similar property operations role.
- Strong ability to oversee daily operations, workflows, and team performance.
- Excellent written and verbal communication skills for managing clients, tenants, and team members.
- Ability to supervise, guide, and hold Virtual Assistants accountable.
- Strong problem-solving skills and ability to make sound decisions in complex situations.
- Able to manage multiple priorities and respond effectively to changing operational needs.
- Comfortable working U.S. business hours and communicating clearly in English.
- Quiet home office work environment.
- A fast and reliable internet connection of at least 10 Mbps with internet backup available.
- Dependable electricity with power backup available.
- Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or an equivalent processor.
- RAM: 8 GB to 16 GB or higher.
- Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe).
