US Mortgage Servicing – Special Assets Specialist

iSupport Worldwide is looking for a detail-oriented Special Assets Operations Specialist to support U.S.-based mortgage and servicing operations. This role focuses on foreclosure, special assets, and REO-related tasks and requires strong attention to detail, process discipline, and comfort working in an operations-heavy environment.

Key Responsibilities

• Build foreclosure referral packages for submission to trustees or attorneys

• Generate payoff quotes for non-performing or delinquent special assets loans

• Prepare and issue demand letters

• Create Special Credits records and complete accurate data entry in Microsoft Dynamics or similar systems

• Triage the Special Credits shared inbox by sorting emails and saving documents to the correct loan records

• Enter invoices and utility bills into REO records

• Review and reconcile foreclosure-related invoices and route them to Accounting

• Order property inspections every 60 days for delinquent loans

• Contact utility companies for account setup on REO properties

• Coordinate lock changes and property access with vendors

• Maintain organized and compliant loan documentation at all times

Qualifications

• Experience in Special Assets, Foreclosure, Loss Mitigation, or REO operations

• Hands-on experience preparing foreclosure referral packages

• Experience generating payoff quotes and demand letters

• Strong data entry and record management skills

• Experience handling shared inboxes and managing loan documentation

• Ability to review and reconcile invoices and coordinate with accounting teams

• Comfortable spending time on the phone with utilities, vendors, and service providers

• Strong attention to detail and ability to follow process-driven workflows

• Good written and verbal English communication skills

• Experience with Microsoft Dynamics or similar systems is a plus

• Call center or operations support experience is a plus