US Logistics Recruiting Support

Position Summary

This role provides front-end recruiting support by managing initial candidate screening and routing for inbound and outbound driver leads. The Temporary Overseas Screening Agent serves as the first point of contact, ensuring all candidates are quickly pre-qualified, accurately documented, and connected to a recruiter via warm transfer.

This role is process-driven, not a full-cycle recruiting position, and requires strict adherence to script, scope, and compliance standards.

Key Responsibilities

Lead Management & Outreach

● Conduct outbound calls to driver leads using assigned calls in our Applicant Tracking System

● Deliver standardized opening script and maintain consistent candidate engagement

Screening & Qualification

● Execute required pre-screen questions exactly as defined (CDL status, endorsements, experience, safety history, home time preference)

● Accurately document all responses in ATS/forms in real time

Warm Transfer Execution

● Identify qualified candidates and initiate live transfer to available recruiters

● Monitor recruiter availability queues and facilitate seamless handoffs

● Schedule same-day callbacks when live transfer is not available

Disposition & Data Accuracy

● Apply correct call dispositions (warm transfer, callback, not qualified, no answer)

● Ensure complete and accurate recordkeeping for every candidate interaction

Scope & Role Boundaries (Compliance Requirement)

This position operates within a strictly defined scope:

Permitted Activities

● Scripted screening questions

● Approved responses

● Warm transfers and callback scheduling

Prohibited Activities

● Discussing compensation, home time, routes, bonuses, or equipment

● Addressing safety/compliance questions

● Making hiring decisions or recommendations

● Deviating from approved script language

Performance Expectations

Success in this role is measured by:

● Data accuracy: 100% documentation compliance

● Process adherence: strict script and workflow execution

● Conversion efficiency: high percentage of qualified warm transfers

● Productivity: consistent outbound call volume and activity levels

● Professional standards: clear communication and candidate experience

Preferred Qualifications

● Prior call center, recruiting support, or lead qualification experience preferred

● Strong verbal communication skills and professional phone presence

● Ability to follow structured scripts and processes without deviation

● High attention to detail and discipline in documentation

● Ability to manage high-volume call volume and multitask effectively

● Comfortable working U.S.-aligned recruiting hours in a remote environment