US Logistics Clearance Specialist

The Clearance Specialist is responsible for reviewing, validating, and managing customer account requests to ensure information is accurate, complete, and compliant with established company policies and procedures.

The specialist evaluates account information, identifies duplicates or potential conflicts, reviews historical account activity, and determines whether requests should be cleared, denied, placed on hold, or escalated for further review.

This position works closely with Sales, Operations, Credit, Legal, and other internal teams to support accurate and efficient account setup, activation, and maintenance.

Key Responsibilities

• Review and process new customer account and account clearance requests.

• Review customer names, legal entities, addresses, locations, agents, offices, and other identifying information to detect potential duplicate or related accounts.

• Research existing and historical customer records to identify account relationships, previous activity, restrictions, or potential conflicts.

• Escalate account requests according to established policies, procedures, and authorization levels.

• Review complex or non-standard situations requiring additional analysis and judgment.

• Identify missing or inconsistent information and request additional documentation or clarification when necessary.

• Coordinate with Sales, Operations, Credit, Legal, and other internal departments to resolve account-related issues.

• Ensure requests are processed within established Service Level Agreements (SLAs) and quality standards.

• Identify opportunities to improve processes, reduce manual work, improve data quality, and increase efficiency.

• Provide guidance to internal stakeholders regarding account clearance requirements, documentation, and procedures.

Key Skills and Competencies

• Strong analytical and problem-solving skills.

• High attention to detail and data accuracy.

• Ability to analyze information from multiple systems and sources.

• Strong judgment and decision-making skills.

• Ability to handle complex situations where information may be incomplete or fall within a gray area.

• Ability to identify duplicate, related, or conflicting customer records.

• Strong organizational and prioritization skills.

• Strong written and verbal communication skills.

• Ability to communicate decisions and requirements clearly to internal stakeholders.

• Ability to follow established policies while recognizing situations requiring escalation.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred.

• Minimum of one year of professional experience in Customer Master Data, Account Setup, Credit Operations, Shared Services, Order-to-Cash, or a related operational function is preferred.

• Intermediate to advanced proficiency in Microsoft Excel.

• Experience working with large volumes of customer or account information is preferred.

• Ability to research and reconcile information across multiple systems.

Key Performance Indicators

Performance may be measured through:

• Compliance with established SLA targets.

• Accuracy of account reviews and decisions.

• Customer master data quality.

• Duplicate account prevention.

• Quality and completeness of account documentation.

• Effectiveness in resolving complex account issues and escalations.