US Leave Management and Benefits Specialist

The Leave Management and Benefits Specialist is responsible for administering the leave and absence, and benefits programs for the assigned engagement employees from leave initiation through closure, including all appropriate communications and transactional updates related to the employee's HR record. This role will be responsible for providing consistent, quality care in a high-volume service center environment.

• Call and Ticket handling related to Leave and Benefits Inquiries

• Provide information regarding Leave of Absence policies, guidelines and legislation

• Receive and process Leave requests (FMLA, Short Term Disability, and Long Term Disability).

• Receive and process claims (QMSCO, Tuition Reimbursement).

• Monitor and administer Quarterly PPACA updates.

• Assess, adjudicate, track and monitor all Leave claims.

• Complete and ensure accurate documentation for all Leave activities

• Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriate enrolled in benefits (as applicable)

• Authorize return to work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternate job

• Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirements

• Log all interactions in the case management system and/or leave management system

• Abide by documented standardized best-practice processes when handling inquiries, transactions and requests

• Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions and requests via call and email.

• Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information

• Display dependability by being punctual and achieving an appropriate level of attendance

• Attend and participate in on-going training to support the ever changing environment

• Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledge base

Qualifications:

• Work experience and knowledge with US Federal Medical Leave ACT (FMLA), Short Term Disability (STD).

• Familiarity on QMSCO and PPACA rules and calculation

• 2 to 3 years experience in US leave management and/or employee benefits

• 2 to 3 years prior relevant experience in a call center or service center environment

• Superior Customer Service skills

• Excellent oral and written communication skills

• Exposure to HR and/or case management technologies (e.g., case management, human capital management, etc.)

• Attentive listening skills that enable asking of probing questions to aid them in problem solving and issue escalation

• Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)

• Detail oriented and able to multi-task

• Proficient computer skills (Microsoft Word, Microsoft Excel)

• Dependable and willingness to learn

• Team player with a positive attitude