US Employee Support Specialist

Job Title: US Employee Support Specialist/ Engagement

Location: Hybrid – 4x per week onsite at Ayala Avenue, Makati

Work Hours: Flexible to US Time Zones (PST, MST, CST, EST)

Are you passionate about ensuring a positive experience for US-based workers throughout their assignments We're looking for a dedicated US Employee Support Specialist/ Engagement Specialist to join our team onsite in Makati!

About the Role:

We're seeking a detail-oriented and people-focused US Employee Support Specialist/ Engagement to support our US-based workforce.

Key Responsibilities:

Assignment Management & Engagement:

• Act as theprimary point of contact for US workers throughout their assignments.
• Provide support and resolution for issues related to pay, benefits, HR, or employee relations by coordinating with internal departments.
• Communicate end-of-assignment information and complete offboarding tasks.
• Deliver job performance coaching and counseling to help reduce attrition and improve worker satisfaction.
• Track and manage contract renewals, assignment extensions, and performance evaluations.
• Use the ATS system (Job Diva) to document updates, generate reports, and maintain accurate records.
• Share insights and feedback with internal teams to improve candidate experience and operational efficiency.
• Conduct check-ins during the first two weeks of assignment to ensure smooth integration and clarity on timesheets, pay stubs, and systems access.
• Monitor and support continuing education and training requirements during assignments.

Qualifications:

• Excellent English communication and interpersonal skills
• Bachelor's degree in Human Resources, or a related field
• Prior experience in employee engagement or assignment management
• Proficiency with ATS tools (e.g., Job Diva) is a plus
• Ability to work onsite in Ayala Avenue, Makati
• Flexibility to operate across multiple US time zones