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Purpose: Harmoney runs a mature cloud platform on GCP that powers our consumer lending platform. We're now growing our Platform Engineering practice, and you'll be one of the people who shapes it. This is a broad, high-leverage role: you'll operate and evolve a substantial platform while laying the foundations that let the business innovate safely, especially as we adopt AI
You'll work alongside our existing platform team engineers and the Cloud Platform Lead in a small, high-trust, SOC2-conscious team, owning meaningful problems end-to-end and helping define how the practice operates as it matures.
Responsibilities: Key responsibilities include, but are not limited to:
● Enable safe AI adoption: Build foundations that allow responsible AI innovation, including vendor discovery, security reviews, AI observability, and cost visibility, while establishing guardrails.
● Deliver platform capabilities: Support initiatives such as API overhaul, governance of customer auth systems, platform operations, and technical debt reduction.
● Maintain scalability and stability: Run platform and infrastructure upgrades, improve security, and develop reusable infrastructure patterns.
● Drive cost efficiency: Improve cost visibility (compute and AI), optimize configurations, and apply cost-saving strategies.
● Improve developer experience: Working closely with software engineers toEnhance deployment pipelines, observability, documentation, and change management.
● Strengthen incident and alert management: Improve alerting standards, resolution processes, and metric retention.
● Uphold security and compliance: Maintain IAM, secrets management, and audit/change controls aligned with compliance requirements.
● Help build the practice: Contribute to standards, ADRs, runbooks, and ways of working.
Experience:
● 3+ years in platform / DevOps / SRE / cloud infrastructure engineering.
● Hands-on experience with a major public cloud (GCP preferred) and Kubernetes (GKE or equivalent).
● Experience maintaining and upgrading live platforms (e.g. version upgrades, ng live platforms (e.g., version upgrades, capacity tuning, incident response).
Experience in regulated or security-sensitive environments (e.g., financial services, SOC2/ISO) is a strong advantage.
● Comfortable with ambiguity, especially in emerging areas like AI enablement.
Experience embedding into software engineering teams, or a demonstrated understanding of what that implies.
Skills and Competencies:
● Infrastructure as code: Terraform expertise with reusable patterns.
● Kubernetes & GitOps: GKE, Helm, ArgoCD, and GCP services (IAM, networking, Cloud SQL, Secret Manager).
● Observability & incident management: Tools like Grafana, Prometheus, Loki.
● Cost & performance optimization: Ability to identify savings and optimize workloads.
● CI/CD & automation: Git-based workflows, GitHub Actions, scripting (Bash/Python/Go).
● Workflow/streaming platforms: Kafka exposure preferred.
● AI-readiness mindset: Interest or experience in AI/LLM observability, cost management, and AI-enabled operations.
● Typescript, Javascript, or Java language platform exposure is Ideal
Bachelors/ Degree
Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Apply with us today and #AcquireHappiness.
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Job ID: 153053627