About The Opportunity
We are a dynamic company operating in the outsourcing and staffing industry, providing innovative workforce solutions to global clients. Our team is committed to excellence and fostering a collaborative work environment in the Philippines.
Role & Responsibilities
- Lead and supervise a team to ensure alignment with project objectives and company standards.
- Coordinate daily team activities, monitor performance, and provide constructive feedback for improvement.
- Manage recruitment, training, and development of team members to enhance efficiency and growth.
- Resolve team conflicts and handle employee concerns effectively to maintain a positive work environment.
- Collaborate with management to set goals, track metrics, and report on team progress.
- Ensure adherence to company policies, procedures, and on-site safety regulations.
- Site: Cebu
- Work Set-up: Onsite
- Requirements:
- 2-year undergraduate degree (communications arts and education majors preferred)
- At least 1-2 year of experience as a call center/BPO Team Lead, SME, QA, PS Trainers
- Excellent communication skills
- Experience in developing talents to its full potential
- Effective communication and interpersonal skills
- Proficient in creating reports and in using MS Office
- Must be willing to work flexible schedules (including weekends and holidays)
Skills: team management,communication skills,leadership,time management,conflict resolution
