Urgent Hiring - Product Support Analyst (Healthcare/Claims)

• Resolve complex customer issues and provide technical support for Lyric products.
• Investigate reported issues, perform root cause analysis, and coordinate resolutions.
• Manage support tickets, escalations, and follow-ups to ensure SLA compliance.
• Conduct customer engagement sessions and provide proactive product assistance.
• Maintain accurate case documentation, support metrics, and customer communications.

Skills and requirements:

• With 3 years of experience in customer-facing product support.
• With 3 years of experience in handling technical issues, troubleshooting, and case resolution.
• With experience in healthcare, claims processing, or medical coding is highly preferred.
• Knowledge of healthcare and information security compliance regulations.
• Willing to work on a night-shift schedule and follow a hybrid work arrangement (2 days onsite and 3 days work-from-home per week).