We are seeking a detail-oriented and highly organized Onboarding Specialist to support the end-to-end onboarding process for National Accounts, Office of the President, and Vendor Neutral programs. This role plays a critical part in ensuring a smooth and compliant onboarding experience for new hires while maintaining strong communication with recruiters, candidates, and internal stakeholders.
The ideal candidate is proactive, process-driven, comfortable managing high volumes, and experienced supporting U.S.-based business operations in a BPO or shared services environment.
What You'll Do:
- Manage the full onboarding lifecycle for candidates, including:
- Drug screenings
- Background checks
- I-9 verification
- Occupational health and medical testing
- State and city compliance forms (as required)
- Maintain accurate onboarding trackers and reports
- Provide timely updates to recruiters and stakeholders regarding candidate onboarding status
- Coordinate and communicate with candidates through multiple channels including:
- Phone calls
- Email
- SMS/Text messaging
- MS Teams
- Ensure onboarding documentation is complete, accurate, and compliant
- Manage multiple onboarding files simultaneously while meeting turnaround expectations
- Handle system access requirements including password and ID management
- Access and monitor onboarding tasks/work orders through SharePoint and internal systems
- Support scheduling and coordination activities through Outlook and MS Teams
- Maintain professionalism during internal and external meetings and communications
Required Experience:
- Minimum of 1 year BPO or shared services experience
- Experience supporting U.S.-based business operations or administrative processes
- Background in HR, payroll, benefits, onboarding, customer support, or related business processes is preferred but not required
- Prior experience working a graveyard/night shift
- Stable employment history with no frequent short-term job changes
Preferred Backgrounds:
- Virtual Assistant experience
- Administrative or onboarding coordination experience
- Experience handling high-volume and detail-oriented work
Technical Skills:
- Typing assessment will be conducted as part of the hiring process
- Proficiency in:
- Microsoft Word – editing and creating documents
- Microsoft Excel – updating reports and trackers
- SharePoint – accessing work orders and tasks
- Outlook – email and calendar management
- MS Teams – initiating calls, video meetings, screen/content sharing, and virtual collaboration
Professional Competencies:
- Strong organizational, multi-tasking, and time management skills
- Excellent verbal and written communication skills
- Professional presence in internal and external meetings
- Ability to work independently in a fast-paced environment
- Strong attention to detail and follow-through
Work Schedule & Setup
- Shifts may range between 8:00 AM – 9:00 PM EST, Mondays to Fridays
- Initial work arrangement is 100% onsite in Ayala Avenue, Makati
- Hybrid work setup may be considered after:
- Minimum of 90 days onsite
- Consistent performance and attendance
Why Join Us
- Competitive salary package + monthly performance bonuses
- Fixed night shift schedule and weekends off
- Comprehensive HMO coverage
- Early regularization opportunities
- Growth-focused and supportive workplace culture
Apply today and help create a smooth, professional onboarding experience for every new hire.
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