About The Opportunity
A leading business process outsourcing firm in the Financial Services sector, we partner with top-tier banks and fintech platforms to deliver seamless, compliance-driven customer support experiences. Our teams handle high-volume financial account inquiries, transaction resolutions, and client onboarding—operating in a fast-paced, tech-enabled environment with real-time performance dashboards and integrated CRM tools. We empower our support specialists with robust training, career growth paths, and a culture rooted in accountability and customer-first service.
Role & Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat regarding financial account management, transactions, and billing—resolving issues within SLA timelines.
- Process account updates, fund transfers, and dispute resolution requests through proprietary banking platforms and internal ticketing systems.
- Document all interactions in CRM tools with clear, accurate notes to ensure continuity and compliance with financial regulations.
Skills & Qualifications
Must-Have
- Strong verbal and written English proficiency
Preferred
- Experience with 1 year customer support
- Familiarity with transactional platforms like Core Banking Systems
- Certification in customer service or financial literacy (e.g., CFP, CBA)
Benefits & Culture Highlights
- Competitive base salary + performance bonuses + shift differentials
- On-site perks: free meals, transportation allowance, health insurance
- Structured career ladder with promotions tied to KPIs and upskilling programs
Skills: customer,customer support,platforms
