URGENT: Customer Service Executive

Responsibilities

• Answer incoming VOIP calls via Housecall Pro, gathering client details and scheduling service appointments efficiently
• Utilize digital maps to optimize daily technician routing, minimizing travel times and maximizing daily schedule coverage
• Record complete client notes, update contact profiles, and upload customer-provided job site images into the CRM system
• Conduct outbound call campaigns for recurring service reminders, annual contract maintenance, and follow-up on recent installations
• Perform 6-month post-installation quality control calls to assess customer satisfaction and support ongoing client retention
• Educate clients on service agreements, process new contract enrollments, and manage routine email correspondence
• Conduct daily end-of-shift schedule reviews to confirm full technician utilization and verify optimal route mapping

Qualifications

• Prior Customer Service Representative (CSR) experience required, with a strong preference for home services or the plumbing industry
• Prior leadership or lead-level experience obtained in a corporate setup or as a Virtual Assistant
• Required hands-on experience using Housecall Pro CRM (ServiceTitan experience is a strong plus)
• College degree required for candidates with minimal direct experience who demonstrate strong coachability
• High proficiency with Google Workspace, Microsoft 365, modern AI tools, and general computer operations

For fast application process please send your CV to [Confidential Information]