Unified Communications Specialist

The Unified Communications Specialist supports the daily operation of communication systems, ensuring services remain available and properly configured. The role's objective is to maintain service continuity and assist in issue resolution, operating within established procedures.

Responsibilities

Unified Communications Operations & Maintenance

• Monitor and maintain enterprise communication platforms, voice services, conferencing systems, and collaboration tools across supported environments

• Perform routine maintenance activities including configuration updates, service validation, and operational health checks

• Ensure communication services remain operational, available, and aligned with operational standards

• Support day-to-day administration of communication platforms and related services

Incident Handling & Troubleshooting

• Investigate and respond to communication-related alerts, service interruptions, and operational incidents

• Perform initial troubleshooting and validation of communication platform issues

• Escalate unresolved communication-related concerns to senior communications personnel when necessary

• Support service restoration and recovery activities during communication outages and disruptions

Change & Platform Support

• Support implementation of communication-related changes, deployments, upgrades, and maintenance activities

• Validate communication service functionality and operational readiness during implementation activities

• Assist in execution of rollback and recovery procedures during communication platform changes

• Ensure operational procedures and change management controls are followed during support activities

Monitoring & Operational Reporting

• Monitor communication platform health, service quality, and operational status using monitoring tools

• Maintain operational logs, support records, and communication platform documentation

• Prepare operational reports and status updates related to communication services and support activities

• Identify and report recurring operational issues, service degradation, and platform risks

Governance, Security & Documentation

• Ensure compliance with unified communications operational standards, security controls, and support procedures

• Maintain communication platform documentation, configuration records, operational procedures, and support references

• Support audit, compliance, and governance activities involving communication infrastructure and services

• Ensure communication operational activities and platform changes are properly documented and controlled

Qualifications

Bachelor's degree in Information Technology, Computer Science, Electronics Engineering, or related field

Minimum 1–3 years experience in communications, collaboration or voice systems support

Experience supporting enterprise communications environmentsGood Knowledge of voice, conferencing, telephony, and collaboration platform support processes

Familiarity with communications monitoring, troubleshooting, and user support activities

Basic understanding of SIP, call routing, and telecommunications infrastructure concepts

Familiarity with monitoring tools, ticketing systems, and operational support procedures

Basic awareness of network dependencies affecting communications services

Location: Mandaluyong

Work set-up: Hybrid (2x onsite/week)