About Us
hammerjack connects skilled professionals in the Philippines with growing businesses across Australia and beyond. The focus is simple: build teams that work as true extensions of their clients through the right people, clear systems, and consistent delivery.
Recognition over the past few years reflects that approach. hammerjack has been named among the Fortune 100 Best Workplaces in Southeast Asia and ranked 8th Best Workplace in the Philippines, reinforcing the kind of environment being built for both clients and employees.
Our Impact
Teams are embedded, not outsourced in the traditional sense. That means aligned tools, shared expectations, and real accountability. The result is work that moves at the same pace and standard as onshore teams.
Across accounting, tech, admin, and marketing roles, professionals are contributing directly to business outcomes while building long-term careers.
Job Overview
Reporting to the Underwriting Team Leader, this role is responsible for assisting the underwriting team with administrative support and the management of underwriting processes. The role includes administrative tasks, system and document management, and coordination of underwriting activities. To succeed in this role, you must have a proactive and detail-oriented approach, strong organizational skills, and excellent customer service abilities. You should be able to multitask in a fast-paced environment and demonstrate problem-solving skills to help streamline department operations.
Key Responsibilities
Provide Administrative Assistance to the Underwriting Team
- Build and maintain strong relationships with internal staff and external broker partners, ensuring exceptional customer service.
- Collaborate with internal teams to provide effective technical and operational support while participating in internal projects as needed.
- Provide general administrative support to the underwriting team while assisting broker partners as needed.
- Manage aspects of the underwriting administration mailbox, promptly addressing and following up on inquiries professionally.
- Process broker documents and maintain accurate file management.
- Forward Certificates of Currency (C of C), policy schedules, and endorsement schedules in response to broker requests.
- Process policy cancellations accurately and in a timely manner.
- Process policy renewals accurately and in a timely manner.
- Process broker closings accurately and in a timely manner.
- Accurate and timely setup of new broker access requests.
- Process broker/claimant requests for tax statements and claims histories.
- Accurate and timely processing of debtor communications.
- Identify and escalate potential risk issues to the appropriate business channels.
- Acknowledge requests promptly and set clear expectations on next steps and timeframes.
- Ensure all communication is professional, accurate and easy to comprehend.
- Ad hoc administrative tasks as required.
- Ability to grow and evolve into a broader underwriting and operations role across all products
Triage and Request Management
- Assess incoming submissions and enquiries to determine priority, complexity and required handling.
- Identify incomplete or unclear submissions from brokers and proactively seek required information.
- Apply consistent triage standards to ensure fairness and efficiency.
- Track and monitor progress to ensure timely outcomes and service level adherence.
- Maintain visibility over the pipeline and follow up on outstanding items.
- Ensure all required documentation and data are captured accurately in systems.
Service Delivery Excellence
- Deliver consistent, high-quality service aligned with agreed turnaround times.
- Keep brokers informed with clear updates throughout the lifecycle of a request.
- Resolve straightforward matters directly and escalate complex issues appropriately.
- Handle service issues or complaints with professionalism and within established company protocols.
Collaboration and Escalation
- Work closely with underwriters and technical specialists to ensure smooth handovers
- Provide complete and well-documented referrals to reduce delay and rework
- Escalate urgent, complex, or out-of-scope matters in a timely manner.
- Support team coordination and workload balancing where required.
Qualifications
- Bachelor's Degree in Business Administration, Finance, Economics, or related fields
- Previous experience in insurance, underwriting support, or a customer service role is preferred
- Good understanding of underwriting processes
- Basic understanding of insurance products
- Experience working with insurance platforms and/or email-based workflows and/or digital platforms
- Clear and effective communication
- Strong organisational and prioritisation skills
- Process-driven mindset with strong attention to detail
- Customer and service orientation
- Ability to triage and make sound judgement calls
- Collaboration and teamwork
What's in It for You
Flexibility: Work hybrid with options across Makati and Pampanga, aligned to day shift roles with Australian clients.
Workspaces that Work: Modern offices designed for focus, collaboration, and real productivity.
Coffee and After-Hours Drinks: Barista coffee on demand and a café bar to unwind after work.
Meals Covered: Complimentary meals once a week on your onsite day.
Health Coverage from Day One: Includes dependent options, so you're covered from the start.
Competitive Compensation: Transparent salary packages with direct client involvement.
Career Growth: Ongoing training and real opportunities to step into bigger roles.
Recognised Workplace: Part of a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
Supportive Team Environment: Work with people who are easy to work with, reliable, and invested in doing good work.
Global Exposure: Work directly with international clients and be part of how teams scale globally.
