UC (Unified Communications) Support Engineer

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Early Applicant

Job Description

Responsibilities

Investigate and solve technical glitches across multiple components of the organization's communication ecosystem.
Manage and optimize MS Teams Telephony and Cisco IPT environments.
Support Direct Routing configurations and maintain SBC (Session Border Controller) health.
Monitor and troubleshoot end-to-end call flows, transfers, and connectivity issues.
Provide technical oversight for Microsoft Teams Rooms (MTR) and legacy systems like Skype for Business (SfB).

Qualifications

Deep experience with Microsoft Teams Infrastructure, Direct Routing, and MTR.
Hands-on experience with Sonus (Ribbon) and Cisco SBCs.
Strong knowledge of legacy Cisco Voice, Webex Calling, and Webex Contact Center (WxCC).
Solid understanding of Enterprise IP Telephony, SIP signaling, and complex call routing logic.

Must Have

Proven track record in a high-pressure application support or UC engineering role.
Expertise in Sonus & Cisco SBC configuration and troubleshooting.
Experience with WxCC (Webex Contact Center) implementation or support.