About the job TX Admin CoordinatorFrom process to performance—be the force that keeps tech running smoothly.
Hi! We're
Smartsourcing, and we're looking for a full-time, onsite
TX Admin Coordinator to support our Technology Experience (TX/IT) team. You'll manage documentation, coordinate training, track assets and tickets, and help keep operations organized and efficient.
Where JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu
About The Role
Support day-to-day TX operations by maintaining documentation, coordinating onboarding and training, tracking assets and tickets, and ensuring systems and processes run smoothly.
Essential Duties And Responsibilities
Project Coordination & Execution Support
- Coordinate and track multiple TX initiatives, ensuring tasks and timelines are clearly documented and monitored
- Maintain project trackers and tools (e.g., Smartsheet, Planner) to support visibility and accountability
- Follow up with stakeholders to ensure timely completion of deliverables
- Support project planning activities including task breakdowns and progress updates
Asset Management & Tracking
- Maintain and update asset records, ensuring accuracy and completeness
- Support the tracking, allocation, and documentation of technology and operational assets
- Coordinate with relevant teams to ensure proper asset handling and record updates
Documentation & Process Alignment
- Maintain and organize documentation related to TX processes, projects, and workflows
- Ensure documentation is current, accessible, and aligned with team standards
- Support the identification and standardization of processes where needed
Stakeholder & Vendor Coordination
- Serve as a coordination point for internal teams and external vendors or service providers
- Facilitate communication around project updates, issues, and requirements
- Support the resolution of operational and coordination-related issues
Team Operations & Support
- Provide operational support to the TX team across ongoing tasks and initiatives
- Help align workloads, priorities, and task execution
- Support team members through coordination and follow-ups to keep work moving
Planning & Task Management
- Organize and manage tasks across multiple tools and systems
- Monitor progress and ensure timely follow-through on assigned tasks
- Support prioritization of activities based on urgency and impact
Continuous Improvement & Efficiency
- Identify opportunities to improve workflows, coordination, and documentation practices
- Suggest and support more efficient ways of working
- Contribute to team-level improvements and operational enhancements
Artificial Intelligence (AI) Readiness and Digital Enablement
- Maintain baseline AI literacy and use approved AI tools responsibly, in line with company policies, data privacy, information security, and client confidentiality obligations
- Apply sound judgment by validating outputs and avoiding overreliance, ensuring accuracy and accountability in all work delivered
- Participate in AI readiness trainings and proactively identify opportunities for process improvement through automation and responsible AI integration
What Makes You a Fit
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in IT coordination or a similar role.
- Strong technical skills, including proficiency in hardware and software troubleshooting.
- Excellent project management skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Benefits
Step Into the Smartsourcing Experience
Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title, it's a testament to our commitment to making Smartsourcing an incredible place to build a career.
Why You'll Love Working Here
About
At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:
- 5-day Christmas Leave (unwrap real time off)
- Healthcare from Day 1 for you and your family (because healthcare matters)
- Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
- Night shift differential for evening schedules
- Subsidized gym membership and sports wellness clubs including hiking and free-diving
- Smartsourcing Exclusives (deals made just for you)
- Themed BFFs, monthly knockoffs, summer parties
- Community give-back programs and personal development workshops
- And so much more!
We're not just another outsourcing company. We're building something that actually matters — a place where good work meets good culture.
Bring clarity, structure, and efficiency to TX—join Smartsourcing today. 
