Twilio

Develop call flow scripts and assess

• At least 3 years experience on coding and development on Voice Solutions

• Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform

• Design Thinker

• Possess keen organizational and people handling skills.

• Problem solving ability.

• Ability to foster teamwork.

• Good analytical and problem solving skills

• Express oneself clearly in conversations, interactions and business writing. user experience based on contact center requirement.

• Technical support for call flow changes and initiatives • Oversees the preparation and planning of call flows and communication improvements.

• Manages the telephony platform of the Bank including IVRS and contact center productivity modules • Has extensive knowledge on call flow development

• Programming Languages: Java VXML, Php, SQL, VoiceXML • Web Scripting: HTML, JSP, JavaScript • Database Systems: Oracle/ Microsoft SQL • Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman • Has extensive knowledge on API integrations and development • Self-organizing. • The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences. • The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support