Company Description BE Residences is a residential development brand created by the group behind the multi-awarded BE Hotels & Resorts, extending their hospitality and design expertise into real estate. Guided by the belief that land should uplift lives, the company focuses on thoughtfully planned housing options that enhance the way Cebuanos live. BE Residences designs, builds, and manages residential projects that integrate comfort, style, and practical amenities. The team is committed to delivering modern, globally inspired living solutions while maintaining a strong local community focus.
Role Description The Turnover Officer / Customer Care Officer is responsible for coordinating and managing the property turnover process for new residents at BE Residences Cebu projects. This on-site role in Cebu includes scheduling unit turnovers, conducting unit inspections, explaining property features and policies, and ensuring documentation is complete and accurate. The role also handles customer inquiries, addresses concerns, and provides after-sales support to residents, ensuring a positive move-in and living experience. The Turnover Officer / Customer Care Officer collaborates with operations, sales, and maintenance teams to resolve issues promptly, maintain service standards, and support continuous improvement of customer care processes.
Qualifications
- Customer service and client relations skills, with the ability to manage resident expectations and build positive relationships.
- Organizational and coordination skills, including experience with scheduling, documentation, and follow-through on turnover activities.
- Attention to detail and basic inspection or quality-check skills to ensure units meet standards before turnover.
- Strong written and verbal communication skills in English; proficiency in local languages is an advantage.
- Ability to work on-site in Cebu, with flexibility to handle peak turnover periods and resident requests.
- Experience in real estate, property management, hospitality, or a related field is preferred.
- Proficiency with basic office software and customer management tools.
- Diploma or degree in Business, Hospitality, Real Estate Management, or a related discipline is an advantage.
