The TOQ Specialist is tasked to conduct unit inspection, quality check, proper care and maintenance and assist the client during actual turnover.
Responsibilities
Deliver a delightful turnover experience to the client by following the approved standard turnover process, flows and spiels.
Ensure that the unit for turnover passes quality standards to achieve unit acceptance at first viewing, or at second viewing, the most.
Inspect, conduct punch list, monitor rectification and accept the unit according to quality standards from Construction Department.
Ensure timely endorsement of punch list items, if any, to Construction Department and monitor progress to complete within schedule.
Assign and oversee the daily activities of the TPM Cleaners for proper care and maintenance of units, sold or unsold.
Handle client complaint and concerns during turnover and coordinate with concerned departments for alignment and/or assistance and direction.
Coordinate closely with Construction Department for the on-time completion of works and with the client and/or Ownership Solutions for update on the progress of works.
Ensure that approved modification requests are implemented prior to turnover.
Generate and submit regular unit and turnover status reports to update all concerned departments.
Conduct regular inventory to monitor and maintain the standard level and quality of turnover supplies, forms, turnover kits and gifts, and cleaning materials at all times.
Perform other duties within the scope of the department that may be assigned from time to time.
Qualifications
Must be a licensed Civil Engineer
Has 2-3 years of experience working in a similar role with turnover and quality assurance.
Familiar with excel and microsoft applications
With excellent customer service skills
Willing to be assigned in Cebu City, with occasional visits to Lapu-Lapu City properties.
