We are looking for a trilingual professional to join the Operations team as an External Control Tower Manager. This is a high-impact, billable role where you will serve as the primary bridge between Field Services and external stakeholders. If you are fluent in Portuguese, Spanish, and English and possess a background in logistics or supply chain, this is a unique opportunity to manage complex, international operations from our Manila-based offices.
Core Responsibilities
- Primary Liaison: Act as the main point of contact for Field Services and Service Delivery teams, attending key meetings to provide operational support.
- Tooling & Inventory Management: Monitor and execute tooling demand across both domestic and international locations, ensuring 100% on-time delivery.
- Logistics Coordination: Manage the end-to-end lifecycle of tools, including return readiness tracking, system monitoring, and site-to-site transfers.
- Inbound Operations: Oversee the timely processing and stamping of inbound tools and manage the conversion of non-catalog items into the ETM catalog.
- Stakeholder Visibility: Provide consistent, high-level reporting and communication to ensure all parties are aligned with operational requirements.
Job Qualifications
Required Skills:
- Linguistic Proficiency: Fluency in Portuguese, Spanish, and English (written and verbal).
- Industry Experience: A solid background in planning, logistics, or supply chain operations.
- Technical Aptitude: Computer savvy with the ability to navigate complex systems and software.
- Operational Resilience: Proven ability to perform in high-pressure, fast-paced environments with a strong ownership mentality.
- Solution-Oriented: A proactive approach to identifying improvements and solving operational challenges outside the box.
Preferred Skills (Advantageous):
- Experience in domestic and international logistics coordination.
- Background in inventory and tooling management.
- Knowledge of planning and production scheduling.
Work Arrangement and Benefits
- Employment Type: Probationary Employment.
- Schedule: Morning Shift (Onsite).
- Holidays: Client-based holiday schedule (Country-based).
- Work Location: Dual-site availability in Antipolo and Ortigas.
