TRIAGE NURSE USRN (California, Florida, Texas State License)
Gallagher Bassett, a premier multiline claims services provider, is looking for USRNs to join their Workers Compensation Triage program. This role offers the opportunity to deliver high-quality triage services while working in a dynamic, fast-paced environment that supports injured workers across the United States. Primary Duties and Responsibilities:
Receive inbound calls from injured workers and employers.
Conduct structured assessments using approved protocols.
Provide guidance and instructions based on protocol outcomes.
Escalate calls promptly when defined criteria are met.
Collect and verify required case information (demographics, employment details, injury data).
Document all interactions accurately in designated systems.
Perform followup calls as required to reassess and update case records.
Deliver professional, empathetic communication throughout all interactions.
Support care coordination and workflow completion activities as defined by client processes.
Participate in ongoing training, calibration, and quality assurance reviews.
Qualifications:
An active Nursing license in the Philippines and in the mainland US.
At least one year of experience in U.S. healthcare.
At least one year of clinical or remote care experience.
Prior triage experience is an advantage.
Excellent verbal and written communication, organizational, and leadership skills.
Proficiency in navigating multiple software applications simultaneously during live calls.
Strong analytical, interpersonal, and time management skills.
