Treasury Analyst-Collections

Treasury Collection Analyst Business Unit: Billing Collection Level: Rank and File

Reporting Line: Treasury Supervisor - Collection

Position Accountability Statement

Utilizing hands-on experience in collections techniques, accounts receivable management, customer

account reconciliation and customer service issues; responsible for assisting the Collections leader execute

monthly collection strategies and support monthly customer reconciliation and reporting deliverables.

Job Description

• Prepares beginning of month outstanding receivable reports and assists with developing the strategy to confirm upcoming payments and collect past due balances
• Executes strategy developed by the Collections Leader to collect outstanding balances from customers
• Conducts collection follow-ups as needed via email, web portal, phone calls, or other medium
• Escalates problem accounts to the Collections Leader for resolution.
• Proficient in reporting routine and ad-hoc business specific management information reporting
• Acts as an escalation point, ensuring that the corrective and preventive actions resulting from complaints are of a suitably high standard and agreed service level agreement is met.
• Conducts follows up calls to Clients for any un-submitted Certificate of Withholding Tax (CWT)
• Collates data, reviews and ensures accurate and timely encoding of adjustment entries in the system to clear Accounts Receivables
• Reviews and responds to Clients inquiries related to accounts handled
• Reviews and computes for any adjustments and endorses to Supervisor for approval. Encodes in the system any adjustments as approved.